Zipcar is the convenience that we've all been waiting for. Sadly, as we did not receive a response, we cannot comment on specifics but we're very sorry to hear about your dissatisfaction. Not usually one to leave reviews but my recent experience with Zipcar customer service has inspired me. For it to happen when it’s freezing cold, and you had minimal time makes it all the worse. I went to park it in the designated spot but there was a car there. Throughout the day I had called zipcar too let them know, no one came to pick the Van up. or. Reviews. ZIPCAR IS A VILE SCAM, capitalising on those who can't afford their own car and the disabled! Write a review. We hope this has now been resolved to your satisfaction. We dearly wish this wasn't the case as we know members like yourself will be all the more upset. Write a review. | Read 21-40 Reviews out of 1,343 How many stars would you give Zipcar UK? Zipcar UK Reviews 1,068 • Average . It is unlawful to discriminate against an autistic person because of their ‘attitude’. Your experience matters. Copy link. how it works; find cars; rates & plans; british english; canadian english; let's get you started. Sadly, it sounds like there remains a difference of opinion over what exactly happened in this instance. Clear open pricing and a great app, hence 7 years of membership and an 8th to start shortly I work with clients and customers on a daily so I know how to treat customers with respect and the general protocol to resolve a situation ASAP.I booked an automatic car near my house. Zipcar rates start from £3/hour for Roundtrip and £14/hour for Flex, or between £50 to £72 for a day. No one from zipcar has called me. Essentially told her it was tough luck and hung up on her. English; French; German; Dutch; Portuguese; Spanish; Italian ; To filter reviews, Sign In or Register. A free inside look at company reviews and salaries posted anonymously by employees. 5.0. I have called Zipcar and requested to speak to someone twice but no one has called me back. Never had a fine so can't comment on some of the issues here (three month delay in being notified etc) but generally the cars have been left clean by the previous person to hire them and are in good condition. 2,276 talking about this. zipc ar.co.uk. I thought I would write a review since there’s so many poor ones.I’ve used zip car three times and so far so good! For millions of Londoners, the costs and stress of owning a car in the city just aren’t worth the benefits that come with it. They first claimed that I took the keys after my reservation but after telling them they were wrong they claimed the key was stolen as I left the window wide open. I have not have emails/ calls/ letters or any form of communication of what the fine is for and then I hear it has been escalated when I called up! Boycott this company Autistic woman went to go to a medical appointment in central london and her zip car wouldn’t unlock. I think given the severity of COVID, cleanliness should be top priority and Zipcar clearly do not make this a priority. The seats were covered in food, the steering wheel was sticky. 3 Zipcar reviews. Hi Guy, it's really perturbing to read your assessment. Zip car UK you should be ashamed of yourselves and I will not stop until the national press know about this, that she has had her day in court to sue you for psychological harm you have caused and to contact the mayor of London to ensure your licence is revoked just like uber was.You are disgusting and rotten people to the core. Android app works fine for me. As a result the woman became extremely distressed. Absolute horrific experience. Back to the review …. Zipcar has taken the money from my account and still after 7 days not replied to my several emails, account messages on the app, and phone calls.2, The last 2 times I've hired a car (van) it seems as they are having an issue with certain iPhones that will not work with unlocking the vehicle (having spoken on the phone to them the operator told me this so just be aware and make sure you have the zipcar card with you to unlock and lock)Again i have tried to contact Zipcar about this issue but again the lack of personal service means no reply or any idea if the issue is even being dealt with. | Read 41-60 Reviews out of 1,345 Will have to leave and try one of the many other companies running car clubs. Every time I have contacted the department that deals with PCNs (which you can only do via email) I get the same copy and paste response saying the council refused to transfer liability. Rather than providing a substitute vehicle, Zipcar allows the area to go unprovided for weeks on end, leaving local users stranded, especially as we are not in a flex zone (for reasons that the company has never bothered to explain). Write a review Write a review Reviews 1,068 Write a review. I signed up to Zipcar UK about 2 weeks ago and am still waiting for the application to be processed. I have had no responses to my emails. Wheels when you want them Zipcar is the UK’s biggest and most popular car sharing club. They charged me a larking fine after 76 hours of parking there. How many stars would you give Zipcar UK? I called to see what was up and they were so clueless. Horrendous customer experience and customer service! Write a review. Apologies for the tardiness in acknowledging how grateful we are for your kind words. Tracey Zhen. Hi Jayne - we're so grateful that you took the time to share these kind words! Job culture. Your experience matters. Your experience matters. Today was the last straw, I deleted my account and will never use them again. 13 Zipcar reviews in London, UK. I have now got fines of £895 and don’t know when it will stop. Extremely disappointed and still issue is not solved :(. First review made as I believe the company is great but needs to change its customer service and hope this story explains why.Rented a van late at night to move some furniture from my flat to my home. Log In. Zipcar UK Reviews 1,315 • Poor . 1.8. zipc ar.co.uk. Horrible customer service from zipcar. They failed to mention that they were offering my type of membership out to new customers for free so I ended up paying for 12 months unneccesarily. The rates are decent and car availablity is good. Turned out to be a manual car (I cannot drive manual). Zipcar UK; Your Zipcar Account ; Insurance ; Damage Excess We have 2 risk tiers for our members. I ask for an email from him to note the conversations and actions agreed... guess what?! Filter by: Filter by: Robert 3 reviews. We will do our best to learn from mistakes made, and be better. Used Zipcar multiple times a month since April. At 6pm someone came and picked the car.I then received an email saying that I was banned from using the service. THIEVES. They informed me of a parking ticket after 3 months and took money from my account straight away, charging me for processing the ticket after 3 months. Home; Sign in; How it works; Pricing; Business; More. We believe we have been able to identify your account specifics from the information provided and, presuming this is correct, you should now have an email offering a resolution. zipcar.co.uk. Zipcar. Not worth it, buy a bike and avoid at all costs. Unbelievable snd really bad. But as i have not driven a car since i passed, my parking is quite bad so i asked my sister to help and guide me through it which she did. Only it turned out the local council disagreed and gave the zip car 2 tickets. Fined in august, notified in November. In the meantime they have taken £145 from my account.Twice I have been promised a call back from a team supervisor, and on both occasions I received no call. is Zipcar for me? I received my reply back the next day saying that they have terminated my account and i cannot get it in the future. When i first joined (6 months ago) i shared my referral code/link to numerous people (10+) to encourage them to join and obviously redeem the £25 credit. Best Jobs in the UK 2021 NEW! I did not realise that one light was not working as the road was still visible for me to see clearly. The terms of the car were to look around the car for any damages and warning lights and so on which i did not do, fair enough. Houses (2 days ago) This information is designed for Real Estate Brokers and Office Managers to assist you in supporting your real estate business. Not possible. Wholehearted apologies for that. Please note that the £99 sounds like it would be for a voluntary annual damage fee waiver which members can switch off themselves at any time, in just moments. How many stars would you give Zipcar UK? I filled a police report and asked zipcar if it was ok to drop the van at the parking zone in the morning as it was unsafe to go back to the van. Web, finding the zipcar business plan to craft a draft And you cannot contest the fines as well because council issued fines to the owner. Hi Merri, we believe a resolution was found in your favour a few weeks ago, as we write this, but we want to wholeheartedly apologise for this distressing occurrence nonetheless. You be the judge and tell me if you think the extra fees are hidden on Zipcar's website. Been with Zipcar for over 10 years but the service just gets worse. Get address, phone number, hours, reviews, photos, geolocation and more for Zipcar, The Boltons, Kensington-And-Chelsea, London SW5 0LP, UK on businessyab.com In terms of car availability, we have always had to make adjustments to the fleet based on local demand trends, and of course those have been impacted more than ever during the pandemic. We tried to unlock a car to return and could not, eventually we were told it was not possible and the account was on hold - we had to make our own way home. Skip to main content Main navigation - UK. I have been a loyal customer for years right? When I disputed this, they claimed I left the car in the wrong place WHICH I DID NOT NEITHER DID I LEAVE THE WINDOW OPEN. zipcar.co.uk Visit this website zipcar.co.uk. We will certainly review to confirm this again though, so please expect an email follow-up very soon. DO NOT a use this app if you want to be swindled out of hard earn cash for a short drive. We won't rest on our laurels! Call them straight after I received the email and aparently I cannot talk to someone about this issue. DO NOT USE ZIPCAR. See business transparency Write a review Write a review Reviews 1,315 Write a review. I asked them what the reason was but they did not want to tell me. The Donald Trump presidency left no shortage of tension between the US and China: politically, economically, and socially. Unjustified Deactivated Account. I have been told twice that I can expect a call back from a zipcar manager. ---The problem #1We contacted them and they tell us we will have to pay for the car even if we didn't make it ourself.---The problem #2We asked from Zipcar to send to us an estimation they say yes but refused it. The car was absolutely filthy. Hi Loren, we're sorry that our referral system caused you so much aggravation. In my area of London there is only one car available within one mile, and due to over-demand and overuse it is constantly out-of-action for repairs. Very unprofessional company. Hi Isabelle - your comments here mean the world to us! Zipcar Business Plan >> Help writing a research paper Every time you scratch eligible for a discount. So be it. | Read 801-820 Reviews out of 1,314 This ZipCar.com review will take an in-depth look at the website’s positive and negative attributes, as well as offer an overall impression of the company’s service. OKAY.... so Zipcar is a good company right? Zipcar UK Reviews 1,087 • Poor . Your experience matters. 302 Zipcar reviews. Zipcar Flex; Airports; Zipcar for Business; Zipvan; Electric cars; About us; Blog; Help Sign in Join. I would read every bad review. Write a review Write a review Reviews 1,087 Write a review. Customer service is great (e.g. join as an individual. Drive cars by the hour or day in neighborhoods, cities and airports across the globe. A free inside look at company reviews and salaries posted anonymously by employees. This is subject to review after a year. 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